The travel industry has undergone significant changes in recent years, with the rise of online booking platforms, changing customer preferences, and increasing concerns about sustainability.
Travel management companies need to adapt to these changes by offering new and innovative services, improving the customer experience, and incorporating sustainable practices into their operations. This will require investment in technology and the development of new skills, but the benefits in terms of increased customer satisfaction, reduced costs, and a positive impact on the environment will make it well worth the effort.
The ongoing concern around travel risk has accelerated as corporations become more aware of the challenges facing their travellers. Companies are increasingly recognising the importance of protecting their employees while they are travelling for business, both in terms of their safety and well-being, as well as their health and productivity.
As a result, many corporations are seeking out TMCs that can provide effective travel risk management solutions, such as risk assessments, emergency response planning, and real-time tracking and support. By addressing these concerns, TMCs can help to mitigate the risks associated with travel and provide peace of mind for both the employees and their employers
Many corporations and their travellers are looking for blended alternatives to traditional air travel. Blended travel refers to a combination of different modes of transportation, such as combining air travel with rail or road travel. This approach can offer a more sustainable and cost-effective alternative to traditional air travel, while still meeting the needs of the traveller.
Corporate travellers are looking for ways to minimise their carbon footprint and reduce costs, and blended travel can help to achieve both of these goals. TMCs that can offer blended travel solutions, along with other sustainable travel options, are well-positioned to meet the growing demand for more responsible and sustainable travel.
Corporations are looking for ways to reduce their carbon footprint and minimise the environmental impact of their travel programs. This includes seeking out more sustainable travel options, such as blended travel and low-carbon travel alternatives, as well as incorporating sustainable practices into their travel policies and procedures.
Corporations that are committed to sustainability are recognising the importance of working with travel suppliers that demonstrably share their values and are able to provide solutions that align with their sustainability goals.
Are you ready for the challenges ahead?
Client expectations are more complicated and will be more demanding in 2023. This requires travel employees to be up to date and skilled up as market trends evolve, such as: traveller risk management, duty of care, sustainability and viable travel alternatives. A higher skill set of customer service skills which includes an analytical mind, problem solving, empathy and excellent communication is a "must-have."
If you have travel employees that need retraining or just refreshing, find out more about the Travilearn Academy, to help them access a range of e-learning courses.
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