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What's Next for Business Travel Management #3: Creative Destruction

None of us are in any doubt that the business travel industry was one of the first to be disrupted by creative destruction; caused by the information revolution and digital technologies. The industry is now faced with a pandemic destruction and, like before, we have to work our way efficiently through this next phase.

Time for Change

In the "New Normal" many business travel suppliers (and the travel industry in general) will need to modify and evolve entrenched legacy systems and business processes - and they must now embrace digital technologies or be confined to the history books.

Business Resilience

Focus has had to immediately shift from activities around growth, branding, and quick returns to the urgent steps needed to ensure business continuity and resilience.

Businesses resilience planning is a governance and risk management responsibility that executive boards must address in order to not only survive, but to thrive in an ongoing volatile environment.


The pandemic crisis has just made disruption very real and has put a spotlight on the gaps in operations and technical investments. It is now critical for all companies in the business travel sector, to start thinking more urgently about their technology and digital capabilities. This is not the time for 'nice to have' thinking. It means starting, continuing, or accelerating the focus and investment in customer, operations, technology transformation and training.

New Business Models

This shift to focus on business continuity also creates an opportunity to work in parallel on the future business model, to ensure that business travel suppliers remain competitive post COVID-19. They will need to reshape their business models to respond to not only the aftermath of the pandemic, but also the client's subsequent evolving needs.

The business traveller was already better informed, better connected and more demanding than ever before, and COVID-19 has just magnified this. So, employees must be with equipped with the tools to enable efficient, effective and, more importantly impactful new ways of working.

Future Proofing Your Digital Skills

Travilearn's latest course explains how the business travel sector must transform their organisation, people, culture and adoption of digital technology to create a new era of Business Travel Management. They must establish themselves as leaders in providing services enabled by advanced technologies.

The industry's visionaries will be the ones that will be energised by the unknown, resilient in the face of uncertainty and that will strive to look and find solutions.

What's Next for your future role in Business Travel Management?

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Next Gen Digital Skills

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